Richard Harrington -owner/operator
Most orders ship within 48 hours. If a product is backordered, then we will contact you with an estimated shipping date. If this date is unacceptable, then we may offer you an alternate item or issue a full refund to the original pay type.
Shipping charges are non-refundable. Return shipping charges are the responsibility of the buyer.
Special Order or Pre-Order Items are non-refundable.
Products marked as 'Free Shipping' apply to orders shipped to the United States only, unless otherwise noted. For shipping quotes to locations outside of the United States, please contact us. In the case of a return, the actual shipping charges will be deducted from the refund amount.
In most cases, items shipped internationally must be brought into our warehouse for shipment outside the US. Once items are ordered to be brought into our warehouse(s) the item will be subject to any restocking fee charged by the prospective manufacturer. This fee may be in addition to charges outlined above. In the event of a cancellation or return, actual cost of shipping fees to our warehouse(s) will be deducted form the refund amount.
International Shipments that are purchased with the US Free Shipping and do not want to pay the additional shipping will be charged a 5.00% cancellation fee. Please contact us at (803) 600-2149 or firstname.lastname@example.org before purchase to avoid this fee.
*We reserve the right to ship by the best method possible due to delivery area, pickup times, etc.
When Will My Order Ship?
Please use this formula to determine when your order will arrive:
Please read these explanations of shipping times according to stock availability:
|Shipping Times According to Stock Availability|
|Usually ships within 24 hours
This product usually ships within 24 hours after your order is placed.
|Usually ships in 1 business day
This product usually ships within 1 business day after your order is placed.
|Usually Ships in 2 to 3 business days
This product usually ships 2 to 3 business days after your order is placed.
|Usually Ships in 3 to 5 business days
This product usually ships 3 to 5 business days after your order is placed.
|Usually Ships ground in 3 to 7 business days
This product requires Special Handling due to weight and size. Soon after your order leaves our distribution center, you will be contacted by the delivery company to arrange a specific time convenient for you. This service includes delivery within 3 to 7 business days of shipment and basic home delivery, not including processing time and warehouse time (see above).
|Usually Ships in 1 to 2 Weeks
This product usually ships 1 to 2 weeks after your order is placed, not including processing time and warehouse time (see above).
|Usually Ships in 2 to 3 Weeks
This product usually ships 2 to 3 weeks after your order is placed, not including processing time and warehouse time (see above).
|Usually Ships in 2 to 4 Weeks
This product usually ships 2 to 4 weeks after your order is placed, not including processing time and warehouse time (see above).
This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier, but have not received a date yet as to when we will receive this product. We will update you on the status of your order via email.
This product is not currently in stock. We have ordered the product from our supplier and will ship your item as soon as possible. We will update you on the status of your order via email.
This product has not yet been released from the manufacturer, but we are currently taking preorders for it. We will ship you your order as soon as it is available.
This product is currently unavailable from the manufacturer.
We are not accepting orders for it at this time. Please check our web site for future availability.
Please look at our shipping tables to determine total delivery times.
For more information on a particular order, please click here to login.
|Shipping Method||Shipping Timeframe|
|Budget Shipping||7-12 business days after ship date|
|Standard/Ground||3-8 business days after ship date|
|Two Day Delivery||2 business days after ship date|
|Next Day Delivery||1 business days after ship date|
If tracking indicates the package has been delivered, it could be somewhere safe. Please check your office, porch, garage, bushes and with your neighbor.
If you still are not able to locate the package and it is past the shipping timeframe, please email Customer Support so we may be able to resolve the issue.
Uninstalled products may be returned within 14 days of purchase. Items must be received by us, in NEW and SALEABLE CONDITION. Damaged items or packaging will not be refunded for any reason. "PERFORMANCE SALES and/or MAXX-LIFT" is not responsible for return shipping or delivery on part returns. Shipping charges will not be refunded. All returns must be within 14 days of invoice date. A 25% restocking fee will apply to all returns. A 50% restocking fee will apply to all refused deliveries. Exchanges of equal or greater value may not be subject to a restocking fee. Special Order or Pre-Order Items are non-refundable. Contact us for details.
ADDITIONAL RESTOCKING FEES MAY APPLY FOR SOME MANUFACTURERS. Contact us for details.
Buyer assumes all liability for any damage that occurs on return shipment to Seller. Items must be packaged to withstand return shipment to Seller and Buyer assumes responsibility to verify that all items are secure and that damage will not occur.
An RMA# must be included with your return/exchange. To obtain an RMA#, please contact us here. Once the RMA# is approved and issued, you will recieve an email with return information.
Once you have an approved RMA#, you may return the product to us at:
ATTN: Returns Department
340 Pinecrest Drive
Sumter, SC 29153
PLEASE NOTE: The RMA# MUST be clearly visible on the return package.
Items without RMA Numbers or that were not preauthorized for return will be marked unclaimed for 30 calender days. In this event, no contact attempts will be made by Seller to Buyer. After 30 calendar days the item(s) will be disposed of as seen fit by Seller. Should Buyer choose to have the product reshipped, payment for reshipment must be received within 30 calendar days from the date the item was marked as unclaimed.
International Shipments that are returned as unclaimed will not be subject to a refund. Payment for reshipment must be received in order for Seller to reship the item(s).
RMA#'s are valid for 10 Days after the date they are issued. Items received after 10 days will be considered unclaimed.
International cancellations are subjected to additional shipping terms stated above in the "SHIPPING POLICY" section.
The following states the Performance Sales / MAXX-LIFT.com policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience.
Our Address is:
340 Pinecrest Drive
Sumter, SC 29153
We can be reached by telephone at 1-803-600-2149.
Information we collect and how it's used:
- Aggregate Information
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.
- Other Information We Collect
When you purchase a product on MAXX-LIFT.com, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.
Performance Sales / MAXX-LIFT also collects e-mail addresses to inform our customers that we received the order, and to send notifications of special offers and promotions.
- About Children (Under 18)
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.
- Secure Shopping
We use Secure Order Transmission - SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet. We also use CA Secure to keep you safe from identity theft, credit card fraud, spyware, spam and viruses.
- Disclosure of Information Policy
We never make your e-mail address available to any other company or organization.
If you supply us with your postal address, you may receive periodic mailings of Catalog Material and Special Offers from Performance Sales / MAXX-LIFT. If you do not wish to receive such mailings, please let us know by calling or writing us at the above address.
If you have supplied us with your postal address, we do not share your name and address with any companies.
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